Resources
Steps to Order
Submit a Business Application along with a photocopy of your Sales and Use Tax certificate (If you reside in a state that requires you to collect state sales tax). If you already hold an account with us, you’re ready to move on to the next step!
Review our latest catalog. If you need a copy to review, please contact us.
Once you’ve chosen the perfect product assortment for your store, email your order to your RGU sales rep or Contact Us.
Once your order has been entered in our system, you’ll be sent an email copy along with a credit card (CC) authorization form
Return your CC authorization form to Accounting for payment processing and production scheduling.
Your Pick ‘N’ Pack and Domestic Custom orders will ship within about a week, and freight will never cost more than 10% of your order!
Art Guidelines
PREPARING YOUR DESIGN
If ordering customizable items, choose your items and the artwork from our artwork library or send us your own art/logo file for review.
We accept the following file types: .AI, .EPS, or an editable .PDF. Any file adjustments or other file types will be subject to set-up charges.
SUBMITTING YOUR DESIGN
Email your artwork selection or files to your RGU sales rep
Sit back and watch it all come together!
Art Dimensions
APPROXIMATE ART SIZES* ONCE PRINTED
6” Patterned Bears: 2.125” x 1.75”
6” Squishy Animals: 2.2” x 2.2”
9” Animals: 3” x 2.25”
9” Patterned Bears: 3” x 2.25”
2T Toddler Tees: 7” x 5”
3T Toddler Tees: 7.5” x 5.5”
4T Toddler Tees: 8” x 5.75”
*Sizing may vary slightly based on item(s) and artwork(s) chosen.
Our Commitment
to Safety
RGU is focused on and committed to providing the safest and highest quality products possible. Though we promote our items as being safe for ages 3+, all of our products are lab-recommended as being safe for all ages.
We work closely with our overseas partners, product testing laboratories, and the Consumer Product Safety Commission directly to ensure we remain compliant with CPSIA and ASTM F963 to meet — and exceed! — CPSC product safety regulations. Upon request, we are happy to furnish safety testing certificates for any of our hundreds of unique items.
FAQs
Terms & Conditions
Prices and/or fabrics are subject to change without notice. Terms are Net 30 days OAC. New accounts, please submit credit references, Sales and Use Tax Certificate, and payment with your first order. An interest rate of 1.5% will be applied to all past due invoices (18% annual). There is a $30.00 charge for all returned checks. All sales are non-returnable, non-exchangeable.
All freight is FOB Winston-Salem, NC. Orders shipped C.O.D. will include a UPS Service Charge of $19.00 per box. All damages or shortages must be reported within (3) business days of receipt of the order. Shipping damage must be noted with freight company at the time of delivery.
Changes to orders must be made in writing and are contingent upon the stage in production to which the order has advanced. Changes may delay production and/or may be subject to charges.
